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Website Privacy Policy

Tradeline SH, Inc d/b/a Logos Pharmacy

Effective Date: 01/01/2026
Last Updated: 10/06/2026

This Privacy Policy describes how Tradeline SH, Inc d/b/a Logos Pharmacy (“we,” “us,” “our,” or the “Pharmacy”) collects, uses, and discloses information when you visit our website, place an order, or otherwise interact with us. Protected health information (“PHI”) handled in our capacity as a licensed pharmacy and HIPAA covered entity is governed by our separate Notice of Privacy Practices, which appears beginning on the second part of this document.

Section 1 – What Information We Collect

When you purchase a product or service from us, as part of the buying and selling process, we collect the personal information you provide, such as your name, shipping and billing address, email address, telephone number, date of birth, and payment information.

As a licensed pharmacy, we may also collect health-related information necessary to dispense patient-specific compounded medications, including prescription information, allergies, and information received from your prescribing provider or telehealth partner. Health information you provide in connection with a prescription is treated as PHI and is governed by our Notice of Privacy Practices.

When you browse our website, we automatically receive your computer’s internet protocol (IP) address, which helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about the Pharmacy, new products, and other updates. We do not send marketing or promotional messages by text.

Section 2 – Consent

How do you obtain my consent?

When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to decline.

How do I withdraw my consent?

If, after you opt in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time, by contacting us using the information at the end of this document. Withdrawal of consent for marketing does not affect collection or use of information necessary to fill your prescriptions or comply with applicable pharmacy law.

Section 3 – Disclosure

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service. Disclosures of protected health information are made only as permitted by our Notice of Privacy Practices and applicable law, including HIPAA and the Florida pharmacy regulations under which we are licensed.

Section 4 – Third-Party Services

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. We recommend that you read their privacy policies to understand how your personal information will be handled.

Certain providers may be located in, or have facilities located in, a jurisdiction different from yours or ours. If you elect to proceed with a transaction that involves a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

Links

When you click links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics

Our website uses Google Analytics to help us learn about who visits our site and what pages are viewed.

Section 5 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all applicable PCI-DSS requirements and implement additional generally accepted industry standards. As a HIPAA covered entity, we also maintain administrative, physical, and technical safeguards designed to protect electronic protected health information.

Section 6 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

Section 7 – Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances we use or disclose it.

If our Pharmacy is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide products and services to you, subject to applicable law.

Section 8 – SMS / Text Messaging Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text message originator opt-in data and consent; this information will not be shared with any third parties.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer:

Tradeline SH, Inc d/b/a Logos Pharmacy
Attn: Privacy Compliance Officer
7543 W. Waters Ave – Tampa, FL 33615
855-564-6779
legal@logosrx.com

Notice of Privacy Practices

Tradeline SH, Inc d/b/a Logos Pharmacy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Effective Date: 01/01/2026

Your Rights

You have the right to:

  • Get a copy of your paper or electronic medical record
  • Correct your paper or electronic medical record
  • Request confidential communications
  • Ask us to limit the information we share
  • Get a list of those with whom we’ve shared your information
  • Get a copy of this privacy notice
  • Choose someone to act for you
  • File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information when we:

  • Tell family and friends about your condition
  • Provide disaster relief
  • Market our services
  • Raise funds

Our Uses and Disclosures

We may use and share your information as we:

  • Treat you / dispense your medications
  • Run our organization
  • Bill for your services
  • Help with public health and safety issues
  • Comply with the law
  • Respond to organ and tissue donation requests
  • Work with a medical examiner or funeral director
  • Address workers’ compensation, law enforcement, and other government requests
  • Respond to lawsuits and legal actions

Your Rights – Explained

Get an electronic or paper copy of your medical record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

You can ask us to correct health information about you that you think is incorrect or incomplete. We may say “no” to your request, but we will tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree, and we may say “no” if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

You can ask for a list (accounting) of the times we’ve shared your health information for the six years prior to the date you ask, who we shared it with, and why. We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time. We will provide you with a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will verify their authority before taking any action.

File a complaint if you feel your rights are violated

You can file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights:

We will not retaliate against you for filing a complaint.

Your Choices – Explained

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with family or others involved in your care
  • Share information in a disaster relief situation

If you are unable to communicate (for example, if you are unconscious), we may go ahead and share your information if we believe it is in your best interest or to prevent a serious and imminent threat.

In these cases we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

How We Typically Use or Share Your Health Information

Treat you / dispense your medications

We can use your health information and share it with professionals who are treating you. Example: A prescriber sends us a prescription and relevant clinical information so we can compound and dispense a patient-specific medication.

Run our organization

We use your health information to run our pharmacy, improve your care, and contact you when necessary.

Bill for your services

We can use and share your information to bill and obtain payment from health plans or other entities. Example: We provide your insurer with the information necessary to pay for services, where applicable.

Other Permitted Uses and Disclosures

We may also use or share your information for:

  • Public health and safety, including preventing disease, product recalls, reporting adverse reactions, reporting abuse or domestic violence, and reducing threats to health or safety
  • Research, where permitted
  • Legal compliance
  • Organ and tissue donation
  • Medical examiner or funeral director
  • Workers’ compensation and government functions
  • Legal actions or subpoenas

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time by letting us know in writing.

For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html

Changes to This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

Contact for Privacy Matters

If you have questions about this Notice of Privacy Practices, or to exercise any of the rights described above, contact our Privacy Compliance Officer (HIPAA Privacy Officer):

Tradeline SH, Inc d/b/a Logos Pharmacy
Attn: Privacy Officer
7543 W. Waters Ave – Tampa, FL 33615
855-564-6779
legal@logosrx.com